Shipping Policy

Last updated: 03/08/26

Thank you for shopping with Trivoa.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. If this happens, we will notify you using the email address provided with your order.

Estimated Delivery Times

After your order has been dispatched, the estimated delivery time is:

• Worldwide: approximately 9 business days

The total estimated delivery time is therefore 10–12 business days (including order processing).

Please note that all delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on:

• Destination country
• Customs clearance
• Local postal services
• Weather conditions
• Carrier delays
• Peak shopping seasons
• Other circumstances beyond our reasonable control

Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Any applicable shipping fees will be clearly shown before payment.

Customs, Duties and Taxes

For international shipments, customs duties, import taxes, VAT, GST, handling fees, or other charges may apply depending on the destination country's laws.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Trivoa is not responsible for delays caused by customs authorities.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take several days to appear after dispatch.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, we may not be able to modify the order once it has entered processing.

If a shipment is returned due to an incorrect address supplied by the customer, additional shipping charges may apply before the order can be resent.

Lost, Delayed or Stolen Packages

If your package appears to be lost or significantly delayed, please contact us at:

Email: trivoashop@gmail.com

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue.

Trivoa is not responsible for delays caused by shipping carriers, customs authorities, severe weather, natural disasters, strikes, or other events beyond our reasonable control.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbours, your local delivery office, or the shipping carrier before contacting us.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review your claim and provide an appropriate solution in accordance with applicable consumer protection laws.

Split Shipments

In some cases, orders containing multiple items may be shipped separately to improve delivery efficiency.

You will receive tracking information for each shipment where available.

Delivery Restrictions

We reserve the right to decline or cancel shipments to destinations where delivery is prohibited by law, restricted by sanctions, or cannot reasonably be completed.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Trivoa

Email: trivoashop@gmail.com